Fact-check: Does mGurush charge clients for deposits? No, it doesn’t

Writer: Beatrice Amude

A tweet by a Twitter user on 6th October 2022 claimed that m_Gurush, a mobile money platform in South Sudan charges clients for cash deposits.

“I heard mGurush charges for cash deposit. A  messed up strategy in every aspect,” the tweet reads.

The tweet got attention of tweeps including a tweet reply that seems to confirm that claim.

“Non agents do charge ones when depositing money, but m_Gurush main outlets DO NOT charge on deposit,” a tweep said in a tweet reply.

We contacted both an mGurush agent and client to know their experience when depositing.

Lucky Charles, owner of Jami General Trading and Investment Company Limited and an agent for mGurush, tells 211 Check that clients are not charged when depositing money into their mGurush wallets over a private line, but mGurush charges when withdrawing cash.

Lucky Charles said, “For us as agents,when we sent money to private line,we are not charged and they can not charged the private line,unless the private line wanted to withdraw money.’’

Caesar Lemi, a mGurush client, stated that he deposited money into his account yesterday without incurring any fees.

‘’ Even yesterday, I deposited money to my mGurush account without any charges,’’ Lemi told 211 Check

He told 211 Check that this claim is false, but mGurush agents tell him that they do not have money when he normally wants to withdraw cash.

mGurush replies

“No, we do not charge for cash deposits,” mGurush said in a reply to 211 Check when asked via messenger.

“Please report any agent who charges for deposit. We have tariff guides displayed and also our service charges are shown on your confirmation screen when withdrawing,” it said on Twitter.

Conclusion:

211 Check finds the claim that mGurush charges for cash deposits false.